Shipping

Australian Orders

Typically arrive within 2 to 5 business days.

Shipping Rates

  • Standard Shipping: $10 AUD Flat Rate

  • Express Shipping: $15 AUD Flat Rate

Shipping costs are confirmed at checkout before payment.

Dispatch Time

Orders are dispatched within 1 to 2 business days from Sydney NSW / Australia. During peak periods, dispatch may take slightly longer. If there is any meaningful delay, we’ll contact you.

Delivery timeframes (after dispatch)

  • Standard Shipping: typically 2 to 5 business days

  • Express Shipping: typically 1 to 3 business days

Delivery times may vary for regional areas and during peak periods.

Order Cut Off

Orders placed before 11am AEST on business days are processed the same day where possible. Orders placed after this time, on weekends, or on public holidays are processed the next business day.

Tracking

A tracking link is emailed once your order has been dispatched. If you do not receive tracking within 2 business days, contact us at alana@apreslapluie.com.au.

Address Accuracy

Please check your delivery address carefully at checkout. If an order is returned to us due to an incorrect or incomplete address, you may be responsible for the cost of re-shipping.

Safe Delivery and Authority to Leave

If your shipping service allows it, the carrier may leave your parcel in a safe place. If you prefer signature on delivery, select the relevant option at checkout where available.

PO boxes and Parcel Lockers

We ship to PO boxes and parcel lockers where supported by the selected carrier.


International Orders

Shipping Rates
International shipping costs are calculated at checkout based on destination and order size.

Dispatch Time
International orders are dispatched within 1 to 2 business days.

Delivery Timeframes (After Dispatch)
International delivery typically takes 7 to 14 business days, depending on your location and the shipping service selected at checkout.

Duties and Taxes
International orders may be subject to duties, taxes, or import fees. These are the responsibility of the customer and are not included in product or shipping prices.

Tracking
Tracking is provided for most international services and will be emailed once your order has been dispatched.

RETURNS

14 Days to Return

We accept change of mind returns within 14 days of delivery.

To be eligible, items must be:

  • Unworn and unused

  • In original packaging

  • In resalable condition with all tags attached

How to Start a Return

Email alana@apreslapluie.com.au with:

  • Your order number

  • The item(s) you want to return

We will respond with return instructions within 1 to 2 business days.

Return Shipping Costs

Return shipping is the responsibility of the customer for change of mind returns. We recommend using a tracked return service, as the customer is responsible for the item until it is received by us.

Refunds

Once your return is received and inspected, refunds are processed to the original payment method within 3 to 5 business days. Your bank may take additional time to finalise the funds.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at alana@apreslapluie.com.au with your order number and photos. We will arrange a replacement, refund, or store credit at no cost to you, including return shipping where required.

Need help?

For any shipping or returns enquiries, contact alana@apreslapluie.com.au and include your order number so we can help quickly.